Therapy

As the market leader in information technology for outpatient rehabilitation centers, our goal is to provide the best value-added services to support our products and allow you to maximize the return on investment of the products you purchase.   That is why SourceMedical clients have access to the most comprehensive implementation, training, education, and support teams in the industry.  Click here to learn more about using the Client Services portal.

Implementation

When you purchase one of our products, you will be assigned an Implementation Manager who will be responsible to ensure that the implementation process is done expeditiously and precisely.  We utilize a best-practice project schedule that let’s you understand the important key milestones for the system rollout.

Training

Our training team works to ensure you have a complete understanding of your software application’s features and functions. SourceMedical uses a blended approach that incorporates traditional instructor-led training with eLearning tools to ensure our clients are prepared to fully utilize every application.

Support

SourceMedical’s Support Team is staffed with experienced professionals who understand technology and the complex health care industry.  We offer a variety of ways for you to communicate with us, including a toll-free hotline, fax, email, and online support.

SourceMedical utilizes skill-based and severity-based call routing to direct you to the appropriate support staff to ensure a timely resolution.  Regardless of how you choose to contact us, each contact is handled with a highly responsive approach. With responses and resolution service levels above industry standards, SourceMedical is committed to meeting your service expectations.